E-Commerce Virtual Assistant Portfolio

Overview:
As an experienced E-commerce Virtual Assistant (VA), I specialize in streamlining e-commerce operations for businesses like Legends Fusion and D-Logics. My expertise includes inventory management, product listing optimization, customer service, and digital marketing. I work closely with teams to enhance workflow, increase sales, and improve customer satisfaction.

Key Skills:
Product Listing & Optimization (Shopify, WooCommerce, Wix.)
Customer Service & Support (via email, chat, social media)
Data Entry & Inventory Management
Email Marketing & Automation (using Mailchimp)
Social Media Management (Facebook, Instagram, etc.)
SEO & Content Optimization
Order Processing & Fulfillment Management
Dropshipping Management (AliExpress, CJ Dropshipping, Dsers)

Legends Fusion:
Role: E-Commerce VA | Website & Product Management
Platform Used: Shopify & Wix

Tasks:
Managed product listings and ensured they were SEO optimized for higher visibility.
Handled inventory management by syncing product stock between suppliers and the Shopify store.
Provided customer support by responding to inquiries via email and social media platforms, improving response times.
Assisted with order processing and tracked shipments to ensure timely delivery to customers.
Integrated third-party apps (such as Loox for reviews, CJ Dropshipping for fulfillment) to streamline the workflow.
Coordinated with the team to create email marketing campaigns and social media content to boost engagement.

Outcome: Successfully increased customer satisfaction and streamlined product management, leading to a [45%] growth in conversions and enhanced customer retention.

D-Logics:
Role: E-Commerce VA | Inventory & Marketing Support
Platform Used: Wix& eBay

Tasks:

Managed product listings and regularly updated the catalog for new product launches.
Implemented email marketing campaigns using Mailchimp to nurture leads and encourage repeat purchases.
Created and scheduled social media posts for Facebook and Instagram, focusing on product promotions, new arrivals, and customer testimonials.
Assisted with order management, ensuring smooth processing of customer orders and returns.
Managed customer queries through live chat and email, ensuring timely and accurate responses.
Updated product pages and created SEO-optimized descriptions to increase organic traffic.

Outcome: Assisted in improving workflow efficiency and increasing customer retention rates by 55% through better communication and effective marketing strategies.

Additional Achievements:
Email Marketing: Created targeted email campaigns for product promotions and abandoned cart recovery. Increased open rates by 40% and conversion rates by 60%.

Social Media Growth: Managed social media accounts, increasing engagement rates by 50% and gaining a following of over 10,000 on platforms like Instagram and Facebook.

Customer Support: Reduced response time for customer inquiries by 35% and resolved issues efficiently, enhancing customer satisfaction.

Data-Driven Insights: Assisted with generating sales reports and tracking key performance indicators (KPIs) to identify growth areas.

Why Work With Me?
I am a reliable and resourceful E-commerce Virtual Assistant, committed to optimizing workflows, improving customer service, and driving sales growth. I can help Legends Fusion and D-Logics streamline operations, allowing your team to focus on scaling while I manage the day-to-day e-commerce tasks.